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- Tasks: Support customers and be the backbone of our business as a Customer Service Advisor.
- Company: Join a diverse and inclusive team at a leading customer service provider.
- Benefits: Earn £11.09/hour, enjoy flexible hours, and access 24/7 online GP services.
- Other info: Enjoy free parking, tea, coffee, and opportunities for community volunteering.
- Why this job: Kickstart your career with an apprenticeship while making a real difference for customers.
- Qualifications: No prior experience needed, just a passion for helping others.
This is customer service, so let's keep it simple. Would you love working in customer service? If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service, your job will be to show our existing customers why the EE family is the right one for them.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be.
Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Free parking on our sites, free tea and coffee, and even a concierge.
Customer Service Assistant Full time immediate start in Cardiff employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Full time immediate start in Cardiff
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company to stand out.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or solved a problem. Be ready to share these stories during interviews to showcase your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we look for in a Customer Service Assistant.
We think you need these skills to ace Customer Service Assistant Full time immediate start in Cardiff
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and why you’d be a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or situations where you've helped others, as this will show us you understand what it takes to support our customers.
Keep It Simple: Remember, this is customer service, so keep your application clear and straightforward. Avoid jargon and make sure your points are easy to understand. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, think of specific examples from your past experiences where you've excelled in helping customers. Be ready to discuss how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company. You might ask about the team you'll be working with or what success looks like in this position.
✨Be Yourself
Authenticity goes a long way in interviews. Don’t try to be someone you’re not; let your personality shine through. The company is looking for someone who fits well with their culture, so being genuine will help them see if you’re the right fit.