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For Companies At a Glance
- Tasks: Connect with customers over the phone and help them choose the right products.
- Company: Join EE, a tech-driven company changing lives for the better.
- Benefits: Enjoy competitive salary, uncapped commission, flexible work, and huge discounts.
- Why this job: Make a meaningful impact in a fun, fast-paced environment with great team culture.
- Qualifications: No sales experience needed; just bring resilience and a drive to succeed.
- Other info: Comprehensive training provided and flexible scheduling options available.
The predicted salary is between 20000 - 30000 £ per year.
Where: EE Darlington (Senhouse Road)
Part Time: We have 20 hours per week*, 25 hours per week & 30 hours per week available
Salary: 20 hours: £13,928.53, 25 hours: £17,410.67 & 30 hours: £20,892.80, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: May 2026
*Please note, the shift pattern for 20 hours per week is an average and you will be working a two week rotation which is 22 hours one week and 18 hours the next. Please ensure you have the right to work over 20 hours per week and have no working restrictions, or we will not be able to progress with your application.
What’s in it for you
• Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Call Centre Operator - Uncapped Commission (Darlington) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator - Uncapped Commission (Darlington)
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves connecting with customers over the phone, being articulate and personable is crucial. Consider role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Showcase your resilience and target-driven mindset. Think of examples from your past experiences where you overcame challenges or met targets, as these will demonstrate your suitability for a sales environment.
✨Tip Number 4
Research the company culture at EE. Understanding their values and work environment can help you tailor your responses in interviews, showing that you’re a great fit for their team-oriented approach.
We think you need these skills to ace Call Centre Operator - Uncapped Commission (Darlington)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Call Centre Operator role. Emphasise your ability to connect with people, build relationships, and adapt in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in working for EE and how your personal qualities make you a great fit for the Sales Advisor role.
Highlight Transferable Skills: Even if you don't have direct sales experience, focus on transferable skills such as communication, resilience, and target achievement from previous roles. This will demonstrate your potential to succeed in the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Call Centre Operator, connecting with people is key. Be prepared to share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires someone who can stay motivated and adapt in a fast-paced environment. Think of times when you've faced challenges at work and how you overcame them to meet your targets.
✨Research EE and Their Products
Familiarise yourself with EE's products and services before the interview. This will show your genuine interest in the company and help you answer questions more effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team culture. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.