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For Companies At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: Join EE, a tech-driven company focused on improving lives through connectivity.
- Benefits: Enjoy uncapped commission, flexible working hours, and extensive employee perks.
- Why this job: Make a meaningful impact in a fun, fast-paced environment while developing your career.
- Qualifications: No sales experience needed; just bring your resilience and drive to succeed.
- Other info: Comprehensive training provided, plus opportunities for career growth and community volunteering.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you
• Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Call Centre Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, being able to articulate your thoughts clearly and build rapport quickly will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability. Prepare examples from your past experiences where you successfully adapted to changing situations or overcame challenges, as this is a key quality they are looking for in a candidate.
✨Tip Number 4
Demonstrate your resilience and drive. Think of specific instances where you met or exceeded targets, as sharing these stories can highlight your determination and suitability for a sales environment.
We think you need these skills to ace Call Centre Operator - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Call Centre Operator. Highlight your ability to connect with people and adapt in a fast-paced environment.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any previous customer service experience, even if it's not in sales, and showcase your resilience and target achievement.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the position and the company. Mention how your personal qualities make you a great fit for building relationships with customers.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Call Centre Operator, your ability to connect with people is crucial. During the interview, share examples of how you've built relationships in previous roles or situations. Highlight your communication skills and your knack for understanding customer needs.
✨Demonstrate Resilience
The role requires resilience and the ability to stay motivated in a fast-paced environment. Be prepared to discuss challenges you've faced in past jobs and how you overcame them. This will show that you can handle the ups and downs of a sales environment.
✨Adaptability is Key
Since no two calls are the same, adaptability is essential. Think of instances where you've had to adjust your approach on the fly. Sharing these experiences will demonstrate your flexibility and readiness to thrive in a dynamic setting.
✨Express Enthusiasm for Technology
EE is all about technology, so showing your enthusiasm for tech products and services can set you apart. Research their offerings beforehand and be ready to discuss what excites you about their products. This will reflect your genuine interest in the role.