At a Glance
- Tasks: Connect with customers and help them choose the right products over the phone.
- Company: Join EE, a tech leader transforming lives through technology.
- Benefits: Competitive salary, uncapped commission, flexible working, and career development.
- Other info: Enjoy a supportive team culture and tailored training for your career growth.
- Why this job: Make a meaningful impact in a fun, fast-paced environment while building relationships.
- Qualifications: No sales experience needed; resilience and drive are key.
The predicted salary is between 25087 - 25684 £ per year.
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in {location}.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Centre Operator in Sheffield employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Doncaster Contact Centre where team spirit and personal growth are at the forefront. With competitive salaries, uncapped commission, and comprehensive training, we empower our employees to thrive while enjoying flexible working arrangements and generous family leave policies. Join us to make a meaningful impact in a supportive environment that values your contributions and encourages career development.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more comfortable and confident when it comes to handling customer queries and showcasing your adaptability.
✨Tip Number 3
Be yourself! When you're on the phone, let your personality shine through. Customers appreciate authenticity, so don’t be afraid to show your enthusiasm for helping them find the right products and services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest roles and updates directly from us at StudySmarter. Don’t miss out!
We think you need these skills to ace Call Centre Operator in Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for connecting with people and helping them find the right products.
Tailor Your Application:Make sure to tailor your application to the role of a Call Centre Operator. Highlight any experiences where you've built relationships or adapted to different situations, as these skills are key for success in our fast-paced environment.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your relevant skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also show the interviewer that you’re genuinely interested in the role.
✨Show Off Your People Skills
As a Call Centre Operator, connecting with customers is key. Prepare examples of how you've built relationships or resolved conflicts in previous roles. This will demonstrate your ability to adapt and engage effectively over the phone.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise handling common customer queries or objections. This will help you showcase your sales skills and adaptability in a fun, fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
