At a Glance
- Tasks: Connect with customers and help them choose the right products over the phone.
- Company: Join EE, a tech leader transforming lives through technology.
- Benefits: Competitive salary, uncapped commission, flexible working, and career development.
- Other info: Enjoy a supportive team culture and tailored training for your career growth.
- Why this job: Make a meaningful impact in a fun, fast-paced environment.
- Qualifications: No sales experience needed; resilience and drive are key.
The predicted salary is between 25087 - 25684 £ per year.
£26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Centre Operator in Glasgow employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Glasgow that fosters personal and professional growth. With comprehensive training, flexible working options, and a commitment to employee well-being through generous benefits like paid carer's leave and access to private healthcare, we empower our team to thrive while making a meaningful impact in the lives of our customers. Join us and be part of a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be talking to customers over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like this, being able to think on your feet is key. Share examples from your past experiences where you successfully handled unexpected situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Call Centre Operator in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for connecting with people and helping them find the right products.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention any experience that shows your resilience and ability to achieve targets, even if it’s not in a sales role.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you research EE and its products. Familiarise yourself with their services and think about how you can help customers choose the right options. This will show your genuine interest and help you connect better during the conversation.
✨Show Off Your People Skills
As a Call Centre Operator, your ability to build relationships is key. Prepare examples of how you've successfully connected with people in the past. Think about times when you’ve resolved issues or helped someone feel valued – these stories will highlight your strengths.
✨Be Ready to Adapt
Since no two calls are the same, demonstrate your adaptability. Think of situations where you had to change your approach on the fly. This will show that you can handle the fast-paced environment and keep your motivation high, even when challenges arise.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
