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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, tailored training, and opportunities for career growth.
- Qualifications: No specific experience required; just bring your confidence and communication skills.
- Other info: Work from either North Tyneside or Gosforth with options for occasional home working.
The predicted salary is between 20000 - 30000 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: March 2026 onwards
What’s in it for you
• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Call Centre Agent - Uncapped Commission (Newcastle upon Tyne) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Newcastle upon Tyne)
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, consider role-playing scenarios with friends or family to enhance your ability to build rapport and handle various customer interactions.
✨Tip Number 3
Research the company culture at EE. Understanding their values and work environment can help you align your responses during interviews, showing that you’re a great fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you, especially regarding their flexible working options and career development opportunities.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Newcastle upon Tyne)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Call Centre Agent. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work for EE and how your background makes you a great fit for their team.
Highlight Transferable Skills: In your application, focus on transferable skills such as negotiation, problem-solving, and relationship-building. Use examples from your life experiences that demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in conversation. Practice common interview questions with a friend to build confidence.
✨Highlight Transferable Skills
Even if you haven't worked in a call centre before, you likely have relevant experience. Discuss any roles where you've built relationships or negotiated outcomes, as these skills are valuable in this position.
✨Research EE's Products and Services
Familiarise yourself with EE's offerings before the interview. Being knowledgeable about their products will show your enthusiasm for the role and help you answer questions more effectively.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be prepared to discuss how you can adapt to changing situations. Share examples from your past experiences where you've successfully managed unexpected challenges.
