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For Companies At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: Join EE, a tech-driven company focused on bringing people together and improving lives.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible working, and huge discounts on products.
- Why this job: Make a meaningful impact in a fun environment while developing your career with tailored training.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can meet targets.
- Other info: Flexible breaks, volunteering days, and access to a private GP for you and your family.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH
What’s in it for you
• Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Call Centre Agent - Uncapped Commission (Merthyr Tydfil) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Merthyr Tydfil)
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with potential customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves connecting with customers over the phone, being articulate and personable is crucial. Consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 3
Showcase your adaptability. Prepare examples from your past experiences where you've successfully adapted to changing situations or challenges. This will demonstrate your resilience and ability to thrive in a dynamic sales environment.
✨Tip Number 4
Research the company culture at EE. Understanding their values and work environment can help you align your responses during interviews, showing that you’re a great fit for their team-oriented approach.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Merthyr Tydfil)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Call Centre Agent role. Emphasise your ability to connect with people, adapt in a fast-paced environment, and any previous achievements in meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE specifically and how your personal qualities make you a great fit for the Sales Advisor position.
Highlight Transferable Skills: Even if you don't have direct sales experience, focus on transferable skills such as communication, resilience, and problem-solving. Provide examples from past experiences where you've successfully engaged with customers or achieved goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Call Centre Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires someone who can handle challenges and stay motivated. Be prepared to discuss times when you faced difficulties at work and how you overcame them, showcasing your resilience and determination.
✨Adaptability is Key
Since no two calls are the same, highlight your adaptability during the interview. Provide examples of how you've successfully adjusted your approach in different situations, especially in fast-paced environments.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This will not only show your interest in the company but also help you answer questions more effectively and demonstrate your enthusiasm for the role.