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For Companies At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: Join EE, a tech-driven company focused on bringing people together and improving lives.
- Benefits: Enjoy uncapped commission, flexible working hours, and fantastic discounts on EE & BT products.
- Why this job: Make a meaningful impact in a fun, fast-paced environment while developing your career.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can meet targets.
- Other info: Comprehensive training provided, plus opportunities for volunteering and personal development.
The predicted salary is between 25087 - 25684 £ per year.
Part time: Permanent – 20 Hours per week
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
16:30-21:00
16:30-21:00
16:30-21:00
OFF
OFF
OFF
09:45-18:00
What’s in it for you
• Competitive Salary: Starting at £26,116 pro-rata, rising to £26,738 pro-rata after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Call Centre Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you connect better with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers over the phone, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability. Prepare examples from your past experiences where you successfully adapted to changing situations or challenges, as this is a key quality they are looking for in a candidate.
✨Tip Number 4
Research the company culture at EE. Understanding their values and how they support their employees can help you align your answers during the interview, demonstrating that you’re a great fit for their team.
We think you need these skills to ace Call Centre Agent - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Call Centre Agent. Highlight your ability to connect with people and adapt in a fast-paced environment.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any previous customer service or sales experience, even if it's informal, and showcase your resilience and drive.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the position. Mention why you want to work at EE and how your skills can contribute to their mission of connecting people through technology.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Call Centre Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships in previous roles or situations. Highlight your communication skills and your knack for understanding people's needs.
✨Demonstrate Resilience
The role requires resilience and motivation, especially in a fast-paced environment. Be prepared to discuss challenges you've faced in past jobs and how you overcame them. This will show that you can handle the ups and downs of sales.
✨Adaptability is Key
Since no two calls are the same, adaptability is essential. Share instances where you've had to adjust your approach on the fly. This could be in response to a customer's mood or unexpected questions, showcasing your flexibility.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the role. It shows you're proactive and ready to engage with customers about what EE offers.