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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific qualifications required; just bring your confidence and communication skills.
- Other info: Flexible scheduling and occasional home working available to fit your lifestyle.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: The Strand, Swansea, SA1 2AB
What’s in it for you
• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Call Centre Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on asking open-ended questions and actively listening to their responses, as these are key skills for a Call Centre Agent.
✨Tip Number 3
Research common challenges faced by customers in the telecommunications industry. Being able to discuss these issues and how you would address them can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers love candidates who are genuinely excited about the opportunity, so let your passion shine through when you speak with us.
We think you need these skills to ace Call Centre Agent - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved customer interaction or sales. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how your skills and experiences make you a great fit for the Call Centre Agent position, particularly your ability to build relationships and communicate effectively.
Showcase Transferable Skills: If you have experience in roles that required negotiation or relationship-building, be sure to mention these. Highlight how these skills can translate into success in a sales advisor role, even if they were gained in non-sales environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Centre Agent, your ability to communicate effectively is crucial. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to answer questions clearly and concisely.
✨Highlight Transferable Skills
Think about your past experiences that relate to building relationships and negotiating. Whether it's from previous jobs or personal life, share examples that showcase your ability to connect with people and handle challenging situations.
✨Understand the Company Culture
Research EE and their approach to customer service. Familiarise yourself with their values and how they support their employees. This will help you align your answers with what they are looking for and show that you are genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, training opportunities, and company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
