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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company dedicated to customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working options, and extensive employee perks including healthcare and discounts.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific qualifications required; just bring your confidence and communication skills!
- Other info: Flexible scheduling and occasional home working available to fit your lifestyle.
The predicted salary is between 25087 - 25684 £ per year.
Where: We have 2 locations avilable – EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: Januray 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside or Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Centre Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, consider role-playing scenarios with friends or family to enhance your ability to build rapport and handle various customer interactions.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being knowledgeable about these can give you an edge in demonstrating your understanding of the role and how you can contribute to the team.
✨Tip Number 4
Showcase your flexibility and adaptability. Since the role offers options like scheduling breaks and occasional home working, be prepared to discuss how you can manage your time effectively and adapt to changing circumstances.
We think you need these skills to ace Call Centre Agent - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Call Centre Agent. Highlight your communication skills and any relevant experience you have in customer service or sales.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are most relevant to the role. Emphasise your ability to build relationships and communicate effectively, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for a sales advisor position and why you want to work for EE.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in conversation. Practice active listening and respond thoughtfully to questions.
✨Highlight Your Relationship-Building Experience
The role involves building rapport with customers. Share examples from your past experiences where you've successfully built relationships, whether in a professional or personal context. This will show that you have the transferable skills needed for the job.
✨Understand EE's Products and Services
Familiarise yourself with EE's offerings before the interview. Being knowledgeable about their products will not only impress the interviewer but also help you answer questions more confidently and show your genuine interest in the role.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be prepared to discuss how you can adapt to changing situations. Share examples of times when you've successfully managed unexpected challenges or changes in your work environment.
