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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company dedicated to customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working options, and extensive employee perks including healthcare and discounts.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific qualifications required; just bring your confidence and communication skills!
- Other info: Flexible scheduling and occasional home working available to fit your lifestyle.
The predicted salary is between 25087 - 25684 £ per year.
Where: We have 2 locations avilable – EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: Januray 2026 onwards
What’s in it for you
• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, consider role-playing scenarios with friends or family to enhance your ability to build rapport and handle various customer interactions.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being knowledgeable about these can give you an edge in demonstrating your understanding of the role and how you can contribute to the team.
✨Tip Number 4
Showcase your flexibility and adaptability. Since the role offers options like scheduling breaks and occasional home working, be prepared to discuss how you can manage your time effectively and adapt to changing circumstances.
We think you need these skills to ace Call Centre Agent - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Call Centre Agent. Highlight your communication skills and any relevant experience you have in customer service or sales.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are most relevant to the role. Emphasise your ability to build relationships and communicate effectively, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for a sales advisor position and why you want to work for EE.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in conversation. Practice active listening and respond thoughtfully to questions.
✨Highlight Your Relationship-Building Experience
The role involves building rapport with customers. Share examples from your past experiences where you've successfully built relationships, whether in a professional or personal context. This will show that you have the transferable skills needed for the job.
✨Understand EE's Products and Services
Familiarise yourself with EE's offerings before the interview. Being knowledgeable about their products will not only impress the interviewer but also help you answer questions more confidently and show your genuine interest in the role.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be prepared to discuss how you can adapt to changing situations. Share examples of times when you've successfully managed unexpected challenges or changes in your work environment.
