At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: Join EE, a tech leader transforming lives through technology.
- Benefits: Competitive salary, uncapped commission, flexible working, and extensive training.
- Other info: Enjoy a supportive team culture and opportunities for career growth.
- Why this job: Make a meaningful impact in a fun, fast-paced environment while developing your career.
- Qualifications: No sales experience needed; resilience and drive are key.
The predicted salary is between 25087 - 25684 £ per year.
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in {location}.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Centre Agent in Sheffield employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Doncaster Contact Centre where team spirit and personal growth are at the forefront. With competitive salaries, uncapped commission, and comprehensive benefits including flexible working arrangements and career development opportunities, we empower our employees to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Show off your personality! In a sales role, being relatable is key. Don’t be afraid to let your character shine through during the interview – it’s all about building those connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at EE.
We think you need these skills to ace Call Centre Agent in Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and helping them find the right products.
Tailor Your Application:Make sure to tailor your application to the Sales Advisor role. Highlight any experiences where you've built relationships or achieved targets, even if it’s not in a sales environment. We love seeing how your skills can translate!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also show the interviewer that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Call Centre Agent, connecting with customers is key. Prepare examples of how you've built relationships or resolved conflicts in previous roles. This will demonstrate your ability to adapt and engage effectively over the phone.
✨Be Ready for Role-Play
Expect some role-playing scenarios during the interview. Practice responding to common customer queries or complaints. This will help you showcase your problem-solving skills and adaptability in a sales environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
