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For Companies At a Glance
- Tasks: Connect with customers and help them choose the right tech products over the phone.
- Company: Join EE, a leading tech company focused on bringing people together.
- Benefits: Competitive salary, uncapped commission, flexible working, and career development opportunities.
- Why this job: Make a meaningful impact in a fun, fast-paced environment while building relationships.
- Qualifications: No sales experience needed; resilience and motivation are key.
- Other info: Enjoy a supportive team culture and tailored training for your career growth.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH
What’s in it for you
• Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Call Centre Agent employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those calls.
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've successfully handled unexpected situations in the past. This will demonstrate that you can thrive in a fast-paced environment like EE's.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit us up on the EE careers page. It’s the best way to get noticed and start your journey with us!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for connecting with people and helping them find the right products.
Tailor Your Application: Make sure to tailor your application to the Sales Advisor role. Highlight any experiences where you've built relationships or adapted to different situations, as these skills are key to success in our fast-paced environment.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your relevant skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you research EE and their products. Familiarise yourself with their services and think about how you can help customers choose the right options. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your People Skills
As a Call Centre Agent, connecting with people is key. Prepare examples of how you've built relationships or resolved issues in previous roles. Highlight your ability to adapt to different customer needs and demonstrate your resilience in challenging situations.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for sales roles, like how you handle objections or meet targets. Practising your responses will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the role. This shows your enthusiasm and helps you determine if EE is the right fit for you.