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- Tasks: Connect with customers over the phone and help them choose the right products.
- Company: Join EE, a tech-driven company focused on bringing people together.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible working, and huge discounts.
- Why this job: Make a meaningful impact in a fun environment while developing your career.
- Qualifications: No sales experience needed; just bring resilience and a drive to succeed.
- Other info: Comprehensive training provided and flexible scheduling options available.
The predicted salary is between 20000 - 30000 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time:Permanent
Salary:25,087.00 rising to 25,684.00 at 9 months in role, plus uncapped commission
Hourly rate:12.82 per hour rising to 13.12 per hour at 9 months in role
Start date: September 2025 onwards
Long Description
Why this job matters
If youre a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. Well give you training on the rest so youre ready to talk confidently about all our products and services.
We dont do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team inNorth Tyneside OR Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
Whats in it for you?
- Agreatstarting salary of25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
- Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, weve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission (South Shields)
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with potential customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves connecting with people over the phone, honing your ability to articulate clearly and listen actively will set you apart from other candidates.
✨Tip Number 3
Showcase your resilience and adaptability. Think of examples from your past experiences where you successfully handled challenges or adapted to changing situations, as these traits are highly valued in a sales environment.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with those already in the company can provide you with insider knowledge about the culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Call Center Operator - Uncapped Commission (South Shields)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Center Operator at EE. Highlight your ability to connect with people and adapt in a sales environment in your application.
Tailor Your CV: Customise your CV to reflect skills relevant to the role, such as communication, resilience, and target achievement. Use specific examples from your past experiences that demonstrate these qualities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at EE and how your skills align with their values and mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Call Center Operator, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and motivation, especially in a sales environment. Be prepared to discuss challenges you've faced in past jobs and how you overcame them, showcasing your determination to achieve targets.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This will not only show your interest in the company but also help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about training opportunities, team culture, or career development paths within EE, showing that you're serious about your future with the company.
