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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: Be part of a supportive team culture with tailored training and opportunities for career growth.
- Qualifications: No specific experience required; just bring your confidence and communication skills.
- Other info: Flexible working options available, including the chance to work from home occasionally.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Truro
Part Time: Permanent
Start Date; 06th October 2025
Salary: 25,087
Hourly rate:12.82
The Role;
If youre a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. Well give you training on the rest so youre ready to talk confidently about all our products and services.
We dont do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
Whats in it for you?
- Agreatstarting salary of25,087 rising to 25,684 after 9 months of being here, plus an uncapped super simple commission scheme.
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Hugediscounts on EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and well support you to achieve the career you want.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Concierge service.
On top of all that, weve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission (Falmouth) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission (Falmouth)
✨Tip Number 1
Familiarise yourself with EE's products and services before your interview. This will not only help you feel more confident during conversations but also show the hiring team that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. Focus on asking open-ended questions and actively listening to their responses, as these are key skills for a Call Center Operator.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being prepared with examples of how you've successfully resolved issues or built relationships in the past can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the flexible working options offered by EE. Be ready to discuss how this flexibility aligns with your personal circumstances and how it can enhance your performance in the role.
We think you need these skills to ace Call Center Operator - Uncapped Commission (Falmouth)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved customer interaction or sales. Use keywords from the job description to demonstrate that you understand what EE is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for a sales advisor position, emphasising your ability to build relationships.
Showcase Your Skills: In your application, highlight transferable skills such as negotiation, problem-solving, and empathy. These are crucial for a call centre operator role and will help you stand out to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your listening skills as well, as understanding customer needs is crucial.
✨Highlight Transferable Skills
Think about your past experiences, whether in personal or professional settings, that showcase your ability to build relationships and negotiate. Share specific examples of how you've successfully interacted with others, as this will resonate with the interviewers.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its offerings.
✨Emphasise Flexibility and Adaptability
Since the role offers flexibility, be sure to express your willingness to adapt to different situations. Discuss any previous experiences where you had to adjust your approach or schedule to meet the needs of others, highlighting your commitment to customer satisfaction.
