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- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy uncapped commission, flexible hours, and great perks like online GP access.
- Why this job: Build relationships, develop your skills, and enjoy a supportive team culture.
- Qualifications: No specific experience needed; just bring your confidence and communication skills.
- Other info: Flexible scheduling and occasional home working options available.
The predicted salary is between 23504 - 24064 £ per year.
## **Where:** Doxford Park, Sunderland **Full time:** Permanent **Salary:** £23,504 rising to £24,064 at 9 months in role, plus uncapped commission **Hourly rate:** £12.05 per hour rising to £12.34 per hour at 9 months in role ## If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. ## We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Sunderland? ## We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. ## **What’s in it for you?** * A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly ## * Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year * Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want ## * Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts * Volunteering days, so you can give back to your local community * Optional Private Healthcare and Dental, to protect you and your family ## On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission (Apply in minutes)
✨Tip Number 1
Familiarize yourself with the products and services offered by EE. Understanding what you’ll be discussing with customers will help you feel more confident during the interview process.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to build relationships. Think of examples from your past experiences where you successfully connected with others, as this is a key aspect of the role.
✨Tip Number 4
Highlight your flexibility and adaptability. The job offers a dynamic work environment, so demonstrating that you can handle changes and support customers in various situations will be beneficial.
We think you need these skills to ace Call Center Operator - Uncapped Commission (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Call Center Operator. Highlight your communication skills and any relevant experience you have in customer service or sales.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are relevant to the role. Emphasize your ability to build relationships, communicate effectively, and any experience you have with sales or customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position and why you want to work at EE.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Confidence
As a Call Center Operator, confidence is key. Practice speaking clearly and assertively about your experiences and how they relate to the role. Remember, you’re not just selling products; you’re building relationships.
✨Highlight Transferable Skills
Think about your life experiences that have equipped you with skills relevant to this position. Whether it’s negotiating with family or engaging with friends, share these stories to demonstrate your ability to connect with customers.
✨Understand the Company Culture
Familiarize yourself with EE's values and culture. They emphasize flexibility and support, so be prepared to discuss how you can contribute to a positive team environment and adapt to their flexible working options.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, training opportunities, and career progression. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
