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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working hours, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: Confident communicators with strong interpersonal skills; no prior experience required.
- Other info: Flexible scheduling and occasional home working options available.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Merthyr? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Brush up on your communication skills! Since this role involves talking to customers over the phone, practice active listening and clear speaking. You might even want to role-play with a friend to get comfortable with discussing products and services.
✨Tip Number 2
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 3
Showcase your soft skills! Think of examples from your life where you've successfully built relationships or resolved conflicts. These experiences can demonstrate your suitability for the role and make you stand out.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company. Consider asking about the training process or how success is measured in the sales team.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasise your soft skills in your application. Since the role requires confidence in communication and relationship-building, showcase any experiences that demonstrate these abilities.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Call Center Operator position. Include any previous customer service or sales experience, even if it’s informal, to show your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention why you’re interested in working with EE and how you can contribute to enhancing customers' digital lives.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as a polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Off Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is crucial. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to showcase how you can build rapport with customers.
✨Highlight Your Soft Skills
While professional experience is important, soft skills are equally vital for this role. Be ready to discuss your interpersonal skills, adaptability, and problem-solving abilities. Share examples from your life where you've successfully navigated challenging conversations or built strong relationships.
✨Research the Company and Role
Familiarise yourself with EE's products and services before the interview. Understanding what the company offers will help you answer questions more effectively and show your genuine interest in the role. It also allows you to ask insightful questions about the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your customer service skills. Think of situations where you've had to handle difficult customers or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
