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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working hours, online GP access, and generous family leave.
- Why this job: Perfect for confident communicators looking to build relationships and make a positive impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling and opportunities for career growth make this role ideal for students.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Merthyr? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Brush up on your communication skills! Since this role involves talking to customers over the phone, practice active listening and clear speaking. You might even want to role-play with a friend to get comfortable with different scenarios.
✨Tip Number 2
Familiarise yourself with EE's products and services. Knowing what you’ll be discussing with customers can give you a huge confidence boost during the interview process. Check out their website and social media for the latest offerings.
✨Tip Number 3
Showcase your soft skills! Think about examples from your life where you've successfully built relationships or resolved conflicts. Be ready to share these stories during your interview to demonstrate your suitability for the role.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company. You could ask about the training process or how the team supports each other in achieving sales targets.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasise your soft skills in your application. Since the role requires confidence in communication and relationship-building, showcase any relevant experiences that demonstrate these abilities.
Tailor Your CV: Customise your CV to reflect the job description. Include any previous experience in customer service or sales, even if it’s informal, such as negotiating with family or friends. This will show that you have transferable skills.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you’re interested in the Call Center Operator position. Mention your enthusiasm for helping customers enhance their digital lives and how your personality fits the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Off Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is crucial. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to showcase how you can build rapport with customers.
✨Highlight Your Soft Skills
While professional experience is important, soft skills are equally vital for this role. Be ready to discuss your interpersonal skills, adaptability, and problem-solving abilities. Share examples from your life where you've successfully navigated challenging conversations or built strong relationships.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture before the interview. This will help you align your answers with what they are looking for in a candidate. Mention how their commitment to flexibility and support resonates with your own work ethic and career aspirations.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the training process, opportunities for career development, or how the team collaborates to enhance customer experiences. This not only helps you gather information but also demonstrates your enthusiasm for the position.
