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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working options, and generous family leave policies.
- Why this job: Perfect for confident communicators looking to build relationships and make an impact in sales.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Opportunities for career growth and community volunteering days available.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Merthyr? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios with a friend or family member. This will help you become comfortable with asking questions and responding to various customer needs, which is crucial for a Call Center Operator.
✨Tip Number 3
Highlight your soft skills during any interactions with us. Since this role values relationship-building and negotiation, be ready to share examples from your life where you've successfully navigated conversations or resolved conflicts.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your discussions with us. Expressing genuine interest in how you can contribute to enhancing customers' digital lives will set you apart from other candidates.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Highlight Relevant Skills: Emphasise your soft skills in your application. Since the role requires confident communication and relationship-building, make sure to showcase any relevant experiences that demonstrate these abilities.
Tailor Your CV: Customise your CV to reflect the job description. Include any previous experience in customer service or sales, even if it's informal, to show you have the transferable skills needed for the Call Center Operator position.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal experiences with the role. Share anecdotes that illustrate your ability to engage with customers and solve problems, which will resonate with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise to make a strong impression.
How to prepare for a job interview at EE
✨Show Off Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is crucial. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to ask questions that show your interest in the role and the company.
✨Highlight Your Soft Skills
While professional experience is important, soft skills are equally vital for this position. Be ready to discuss examples of how you've built relationships or resolved conflicts in the past. This could include experiences from previous jobs or even personal situations that showcase your interpersonal skills.
✨Understand the Company Culture
Research EE and their approach to customer service. Understanding their values and how they support their employees will help you align your answers with what they are looking for. Mentioning specific aspects of their culture during the interview can show that you're genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Since the role involves talking to customers about products and services, be prepared for potential role-play scenarios during the interview. Practising how you would handle different customer interactions can help you feel more confident and demonstrate your readiness for the job.
