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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make meaningful connections.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling, occasional home working, and a focus on work-life balance.
The predicted salary is between 23504 - 24064 £ per year.
Full time : Permanent Salary : £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Show off your communication skills! Since this role is all about talking to customers, practice your conversational skills. Engage in friendly chats with friends or family to build your confidence and learn how to ask open-ended questions.
✨Tip Number 2
Familiarize yourself with EE's products and services. Take some time to research what EE offers so you can speak knowledgeably about them during the interview. This will demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Highlight your transferable skills. Think about experiences from your life that showcase your ability to build relationships and negotiate. Be ready to share these examples during your conversation with us.
✨Tip Number 4
Prepare for a flexible work environment. Since the role offers flexibility, be ready to discuss how you manage your time and responsibilities. Show us that you can balance work and personal commitments effectively.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Call Center Operator. Highlight your communication skills and any relevant experience in customer service or sales in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships and handle conversations confidently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can create a negative impression.
How to prepare for a job interview at EE
✨Show Your Communication Skills
Since this role involves talking to customers, it's crucial to demonstrate your communication skills during the interview. Practice speaking clearly and confidently about your experiences, and be ready to engage in a mock conversation to showcase your ability to connect with others.
✨Highlight Transferable Skills
Think about your past experiences, whether personal or professional, that have equipped you with skills relevant to this role. Be prepared to discuss how negotiating family situations or building relationships can translate into success as a sales advisor.
✨Understand the Company Culture
Research EE's values and culture before the interview. Show that you align with their commitment to flexibility and support for employees. Mention how you appreciate their approach to work-life balance and how it resonates with your own values.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the training process, opportunities for career development, or how the team collaborates to enhance customer experiences. This will also help you gauge if the company is the right fit for you.
