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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecom company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: Perfect for confident communicators wanting to build relationships and make an impact.
- Qualifications: No specific experience needed; just bring your people skills and enthusiasm.
- Other info: Flexible working options and a supportive team culture await you!
The predicted salary is between 18000 - 24000 £ per year.
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in {location}.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you for the types of conversations you'll have as a Call Center Operator and demonstrate your ability to connect with customers.
✨Tip Number 3
Showcase your flexibility and adaptability in previous roles or experiences. Since this position offers flexible working options, highlighting your ability to manage time and adapt to changing circumstances can set you apart.
✨Tip Number 4
Emphasise your relationship-building skills. Whether through personal experiences or past jobs, share examples of how you've successfully built rapport with others, as this is crucial for a sales advisor role.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Call Center Operator role. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work for EE and how your background makes you a great fit for their team.
Showcase Transferable Skills: In your application, highlight any transferable skills you have, such as negotiation, problem-solving, and adaptability. Use examples from your life experiences to demonstrate how these skills will help you succeed in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to ask questions that show your interest in the role and the company.
✨Highlight Transferable Skills
Even if you haven't worked in a call centre before, you likely have skills that are relevant. Share experiences from your life where you've successfully built relationships or resolved conflicts. This could be anything from negotiating with family members to customer service roles you've held in the past.
✨Understand the Company Culture
Research EE's values and culture before your interview. They emphasise flexibility and support for their employees, so be ready to discuss how you align with these values. Showing that you understand and appreciate their approach can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer interactions. Prepare examples of how you've dealt with difficult customers or resolved issues in the past. This will showcase your problem-solving skills and your ability to remain calm under pressure.