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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: Perfect for confident communicators seeking a supportive team culture and career growth opportunities.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Work part-time with the option for occasional home working and self-scheduled breaks.
The predicted salary is between 12000 - 13000 £ per year.
Part time: Permanent - 20 Hours per week
Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday OFF
- Tuesday 16:30-21:00
- Wednesday 16:30-21:00
- Thursday 16:30-21:00
- Friday 09:45-18:00
- Saturday OFF
- Sunday OFF
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers over the phone, try role-playing scenarios with friends or family to enhance your ability to build rapport and handle questions.
✨Tip Number 3
Showcase your flexibility and adaptability. Highlight any experiences where you've successfully managed changing situations or schedules, as this aligns well with the part-time and flexible nature of the role.
✨Tip Number 4
Research the company culture at EE. Understanding their values and how they support their employees can help you tailor your conversation during the interview, demonstrating that you’re a great fit for their team.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved customer interaction or sales. Use keywords from the job description to demonstrate your fit for the Call Center Operator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position, particularly in building relationships and negotiating.
Highlight Transferable Skills: In your application, emphasise any transferable skills you possess, such as problem-solving, empathy, and adaptability. These are crucial for a role that involves enhancing customers' digital lives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Operator, strong communication is key. During the interview, demonstrate your ability to engage in conversation, ask questions, and listen actively. Use examples from your past experiences to showcase how you've successfully communicated with others.
✨Highlight Your Relationship-Building Experience
The role involves building relationships with customers, so be sure to share any relevant experiences where you've successfully connected with people. Whether it's through work or personal life, showing that you can relate to others will make you stand out.
✨Emphasise Flexibility and Adaptability
This position offers flexible working hours, so it's important to convey your adaptability. Discuss any previous roles where you've had to adjust to changing circumstances or schedules, and express your willingness to embrace flexibility in this new role.
✨Prepare for Product Knowledge Questions
While training will be provided, having a basic understanding of EE's products and services can give you an edge. Research the company and its offerings beforehand, and be ready to discuss how you would approach helping customers enhance their digital lives.