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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, online GP access, and generous family leave policies.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible work options and a great team environment await you!
The predicted salary is between 23504 - 24064 £ per year.
Where: Darlington
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent - Uncapped Commission (Newton Aycliffe) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission (Newton Aycliffe)
✨Tip Number 1
Familiarize yourself with the products and services offered by EE. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly is crucial. Consider role-playing with a friend or family member to simulate customer interactions.
✨Tip Number 3
Highlight your transferable skills during the interview. Whether it’s negotiating with family or building relationships, make sure to share specific examples of how these experiences have prepared you for a sales advisor role.
✨Tip Number 4
Show enthusiasm for the flexible working options available. Discuss how this flexibility aligns with your lifestyle and how it can enhance your performance in the role, demonstrating that you’re a great fit for the company culture.
We think you need these skills to ace Call Center Agent - Uncapped Commission (Newton Aycliffe)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Call Center Agent. Highlight your communication skills and any relevant experience in customer service or sales in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships and your confidence in talking to customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your life experiences have equipped you with the skills needed for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your conversational skills during the interview.
✨Highlight Transferable Skills
Think about your past experiences, whether in work or personal life, that showcase your ability to build relationships and negotiate. Share specific examples that illustrate how these skills can benefit the company and its customers.
✨Understand the Company Culture
Research EE's values and culture before the interview. Show that you align with their commitment to flexibility and support for employees. Mention how you appreciate their approach to work-life balance and how it resonates with your own values.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the training process, opportunities for career development, or how the team supports each other. This will help you stand out as a proactive candidate.
