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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, online GP access, and generous family leave policies.
- Why this job: This role offers a supportive culture, tailored training, and opportunities for career growth.
- Qualifications: No specific experience required; just bring your confidence and communication skills!
- Other info: Flexible work options include scheduling your own breaks and occasional home working.
The predicted salary is between 23504 - 24064 £ per year.
Where: Doxford Park, Sunderland Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown’s with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Sunderland? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? – A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. – Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us – Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly – Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family – Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year – Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want – Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts – Volunteering days, so you can give back to your local community – Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent - Uncapped Commission (HiringImmediately) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission (HiringImmediately)
✨Tip Number 1
Familiarize yourself with the products and services offered by EE. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight your transferable skills during the interview. Whether it’s your experience in building relationships or handling difficult conversations, make sure to share examples that demonstrate your ability to connect with customers.
✨Tip Number 4
Show enthusiasm for the flexible working options available. Discuss how this flexibility aligns with your personal life and how it can enhance your performance in the role, making you a valuable addition to the team.
We think you need these skills to ace Call Center Agent - Uncapped Commission (HiringImmediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in customer service or sales. Use specific examples that demonstrate your ability to build relationships and handle conversations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your life experiences have equipped you with the skills needed for a sales advisor position, and emphasize your willingness to learn and adapt.
Showcase Your Personality: Since the role requires confidence and a personable approach, let your personality shine through in your application. Use a friendly tone and be authentic about your experiences and motivations.
Highlight Flexibility and Adaptability: Mention your ability to work flexibly and adapt to different situations, as this is a key aspect of the role. Provide examples of how you've successfully managed changing circumstances in previous jobs or personal experiences.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your listening skills as well.
✨Highlight Your Relationship-Building Experience
Whether it's through personal or professional experiences, be ready to share examples of how you've successfully built relationships. This could include anecdotes from previous jobs or even everyday situations that showcase your interpersonal skills.
✨Understand the Products and Services
Familiarize yourself with EE's products and services before the interview. This will not only show your interest in the company but also help you discuss how you can enhance customers' digital lives during the conversation.
✨Emphasize Flexibility and Adaptability
Since the role offers flexibility, be sure to express your willingness to adapt to different situations. Share examples of how you've managed your time or adjusted to changes in previous roles, highlighting your ability to balance work and personal commitments.
