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- Tasks: Connect with customers over the phone and help them choose the right products.
- Company: Join EE, a tech leader transforming lives through connectivity.
- Benefits: Enjoy uncapped commission, flexible working, and huge discounts on products.
- Other info: Comprehensive training provided and opportunities for career development.
- Why this job: Make a meaningful impact in a fun, fast-paced environment with great team culture.
- Qualifications: No sales experience needed; just bring your resilience and drive to succeed.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: September 2025 onwards
Long Description
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside OR Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with potential customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves connecting with people over the phone, being articulate and personable is crucial. Try role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Showcase your resilience and target-driven mindset. Think of examples from your past experiences where you overcame challenges or met targets, as these will resonate well with the hiring team looking for driven individuals.
✨Tip Number 4
Research the company culture at EE. Understanding their values and work environment can help you tailor your responses in interviews, demonstrating that you’re a great fit for their team-oriented approach.
We think you need these skills to ace Call Center Agent - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Center Agent at EE. Familiarise yourself with their products and services, as this will help you tailor your application to show how you can meet customer needs.
Highlight Relevant Skills: In your CV and cover letter, emphasise skills that are crucial for the role, such as communication, adaptability, and resilience. Provide examples from previous experiences where you've successfully connected with people or achieved targets.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the position. Mention why you want to work for EE specifically and how your values align with theirs. This is your chance to stand out!
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Call Center Agent, your ability to connect with customers is crucial. During the interview, share examples of how you've built relationships in previous roles or situations. Highlight your communication skills and your knack for understanding people's needs.
✨Demonstrate Resilience
The role requires resilience and the ability to stay motivated in a fast-paced environment. Be prepared to discuss challenges you've faced in past jobs and how you overcame them. This will show that you can handle the ups and downs of sales.
✨Adaptability is Key
Since no two calls are the same, adaptability is essential. Share instances where you've had to adjust your approach on the fly. This could be in response to customer feedback or unexpected situations, showcasing your flexibility.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. Being knowledgeable about what the company offers will not only impress your interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the role.