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- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy flexible hours, uncapped commission, and great perks like online GP access.
- Why this job: Perfect for confident communicators looking to build relationships and develop their careers.
- Qualifications: No specific experience needed; just bring your personality and willingness to learn.
- Other info: Part-time role with opportunities for home working and personal development.
Part time: Permanent - 20 Hours per week
Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday OFF
- Tuesday 16:30-21:00
- Wednesday 16:30-21:00
- Thursday 16:30-21:00
- Friday 09:45-18:00
- Saturday OFF
- Sunday OFF
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will help you engage confidently with customers and demonstrate your genuine interest in enhancing their digital lives.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios with friends or family. This will help you become more comfortable with asking questions and building rapport, which are key skills for a Call Center Agent.
✨Tip Number 3
Research the company culture at EE and be prepared to discuss how your values align with theirs during the interview. Showing that you understand and appreciate their commitment to flexibility and support can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of EE on platforms like LinkedIn. They can provide valuable insights into the role and the company, and may even offer tips on how to stand out during the application process.
We think you need these skills to ace Call Center Agent - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Call Center Agent. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work for EE and how your background makes you a great fit for their team.
Highlight Transferable Skills: In your application, focus on transferable skills such as negotiation, problem-solving, and relationship-building. Use examples from your life experiences that demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, strong communication is key. Practice speaking clearly and confidently about your experiences. Be prepared to demonstrate how you can engage with customers and build rapport over the phone.
✨Understand the Role
Familiarise yourself with the job description and the company’s products and services. This will help you answer questions more effectively and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you've successfully resolved issues or built relationships, as these will showcase your transferable skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the role and helps you understand the company culture better. You might ask about training opportunities or team dynamics.
