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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend suitable products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy flexible hours, uncapped commission, online GP access, and generous family leave policies.
- Why this job: This role offers a supportive culture, tailored training, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and communication skills!
- Other info: Part-time shifts available with options for home working and self-scheduled breaks.
Part time: Permanent - 20 Hours per week
Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday OFF
- Tuesday 16:30-21:00
- Wednesday 16:30-21:00
- Thursday 16:30-21:00
- Friday 09:45-18:00
- Saturday OFF
- Sunday OFF
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios with a friend or family member. This will help you become comfortable with asking questions and responding to various customer needs, which is crucial for a Call Center Agent.
✨Tip Number 3
Research the company culture at EE and think about how your personal values align with theirs. Being able to articulate this connection during your conversation can make a strong impression on the hiring team.
✨Tip Number 4
Prepare some thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it can help you stand out as a proactive candidate who is eager to learn more.
We think you need these skills to ace Call Center Agent - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Call Center Agent. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you are interested in working for EE and how your life experiences have prepared you for this position.
Highlight Transferable Skills: In your application, focus on transferable skills such as negotiation, problem-solving, and relationship-building. Use specific examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to answer questions clearly and concisely.
✨Highlight Transferable Skills
Even if you haven't worked in a sales role before, think about experiences that showcase your ability to build relationships and negotiate. Share examples from your life where you've successfully interacted with others, whether in personal or professional settings.
✨Understand the Company Culture
Research EE's values and culture before your interview. Be ready to discuss how your personal values align with theirs, especially regarding flexibility and support for employees. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, training opportunities, and career progression within the company. This not only shows your interest but also helps you determine if this is the right fit for you.
