At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Other info: Part-time role with the option for occasional home working and self-scheduled breaks.
- Why this job: This role offers a supportive culture, tailored training, and opportunities for career growth.
- Qualifications: No specific experience needed; just bring your confidence and communication skills.
The predicted salary is between 12000 - 13000 £ per year.
Part time: Permanent - 20 Hours per week
Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday OFF
- Tuesday 16:30-21:00
- Wednesday 16:30-21:00
- Thursday 16:30-21:00
- Friday 09:45-18:00
- Saturday OFF
- Sunday OFF
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent - Uncapped Commission in Porth employer: EE
EE is an excellent employer for those seeking a dynamic and rewarding role as a Sales Advisor in Glasgow. With a vibrant team culture, competitive pay starting at £13,928.53, uncapped commission opportunities, and a strong focus on employee growth, you'll thrive in an environment that values your contributions. Enjoy fantastic benefits like 24/7 GP access, discounts on products, and flexible working arrangements that cater to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Agent - Uncapped Commission in Porth
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will not only help you in conversations but also show your genuine interest in the role during any discussions with us.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable talking to customers over the phone, which is crucial for a Call Center Agent position.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared for various situations will demonstrate your problem-solving abilities and readiness to tackle challenges in the role.
✨Tip Number 4
Showcase your flexibility and willingness to adapt during the interview process. Since this role offers part-time hours and flexible scheduling, highlighting your ability to manage time and commitments will make you a strong candidate.
We think you need these skills to ace Call Center Agent - Uncapped Commission in Porth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of a Call Center Agent. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work for EE and how your background makes you a great fit for their team.
Highlight Transferable Skills:In your application, focus on transferable skills such as negotiation, problem-solving, and relationship-building. Use examples from your life experiences that demonstrate these abilities.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in conversation. Practice active listening and respond thoughtfully to questions.
✨Highlight Your Relationship-Building Experience
Whether it's through personal experiences or previous jobs, share examples of how you've successfully built relationships. This role values connection, so showcasing your ability to relate to others will set you apart.
✨Understand the Product and Services
Familiarise yourself with EE's products and services before the interview. Being knowledgeable will not only impress the interviewer but also show your genuine interest in the role and the company.
✨Emphasise Flexibility and Adaptability
This position offers flexible working hours, so be prepared to discuss how you can adapt to different schedules. Share any past experiences where you've successfully managed changing circumstances or worked in a dynamic environment.
