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For Companies At a Glance
- Tasks: Engage with customers over the phone, helping them choose the right products and services.
- Company: Join EE, a tech-driven company dedicated to connecting people and enhancing lives.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and comprehensive training.
- Why this job: Make a meaningful impact in a fun environment while developing your career with our Aspire programme.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can achieve targets.
- Other info: Embrace diversity and be part of a community that celebrates differences.
The predicted salary is between 12900 - 15100 £ per year.
Full time: Sales Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.
At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of £21,620, plus incentives throughout the year
- Our Smart working model which supports you to create a flexible working routine that works for you
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
- Gym membership discounts
- Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Call Center Agent employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, being articulate and friendly is key. Try role-playing scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Showcase your resilience and target-driven mindset. Think of examples from your past experiences where you overcame challenges or met targets, as these will resonate well with the hiring team looking for driven individuals.
✨Tip Number 4
Research EE’s company culture and values. Being able to discuss how your personal values align with theirs can make a strong impression and demonstrate that you’re a good fit for their team-oriented environment.
We think you need these skills to ace Call Center Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Call Center Agent. Highlight your ability to connect with people and your resilience, as these are key traits they value.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any customer service experience or achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how you can contribute to the team and your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Call Center Agent, your ability to connect with people is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and drive. Be prepared to discuss challenges you've faced in past jobs and how you overcame them. This will show that you can handle the fast-paced environment at EE.
✨Research EE's Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only impress your interviewers but also help you feel more confident when discussing how you can assist customers.
✨Embrace Diversity
EE values diversity and inclusion. Be ready to talk about how you appreciate different perspectives and how you can contribute to a welcoming environment for all customers and colleagues.
