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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: This role offers a chance to develop your sales skills in a supportive and dynamic environment.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling, occasional home working, and opportunities for career growth await you.
The predicted salary is between 23504 - 24064 £ per year.
Job Description
Where: Dundee – 2 Greenmarket, DD1 4QB
Full Time: Permanent
Salary: £23.504 rising to £24.064 after 8 months, plus uncapped commission
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in EE Dundee.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers over the phone, try role-playing conversations with friends or family to enhance your ability to engage and build rapport.
✨Tip Number 3
Highlight any previous experience in customer service or sales during your discussions. Even if it’s informal, like negotiating with family, these experiences can demonstrate your transferable skills.
✨Tip Number 4
Be prepared to discuss how you would handle various customer scenarios. Think about common challenges in sales and how you would approach them, as this shows your problem-solving abilities.
We think you need these skills to ace Call Center Agent
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Call Center Agent at EE. Highlight your communication skills and any relevant experience in customer service or sales in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships, negotiate, and handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position and why you want to work at EE.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, your ability to communicate effectively is crucial. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your listening skills as well.
✨Highlight Your Relationship-Building Experience
Whether it's through previous jobs or personal experiences, share examples of how you've successfully built relationships. This could be anything from negotiating with family members to working in customer service.
✨Be Ready to Discuss Products and Services
Familiarize yourself with the products and services offered by EE. Showing that you have done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Emphasize Flexibility and Adaptability
Since the role offers flexibility, be sure to express your willingness to adapt to different situations. Share examples of how you've managed your time or adjusted to changes in previous roles.
