At a Glance
- Tasks: Build connections and help small businesses thrive with tailored BT solutions.
- Company: Join BT Group, the UK's leading communications powerhouse.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Dynamic role with a focus on innovation and customer-first values.
- Why this job: Make a real impact by supporting businesses and enhancing customer relationships.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 35100 - 42900 £ per year.
Location: Manchester New Bailey
Start Date: 11/01/27
About BT Group
BT Group is the UK’s leading communications group, bringing together some of the country’s most recognised brands, including BT, EE, Openreach and Plusnet. Our purpose is simple: we connect for good. From consumers and small businesses to large organisations, the public sector and other communications providers, we help our customers stay connected. Having come through the most capital-intensive phase of our fibre investment, we’re focused on simplifying how we work, using technology and AI to work smarter, and serving customers better to grow sustainably.
About the role
As a Customer Growth Advisor, you’ll be the voice of BT for our small and medium business customers. You’ll build genuine connections, understand their needs and recommend the right BT or EE Business products to help them succeed. Combining your sales experience with strong customer conversations, you’ll help win new business, retain existing customers and identify opportunities to grow their relationship with us. Depending on business needs, you’ll handle a blend of inbound enquiries and outbound campaign calls, or work in an outbound-focused team. Outbound teams may also support inbound calls during busy periods, helping customers receive timely, high-quality service.
What you’ll do
- Build trusted relationships by listening to customers and understanding their business needs and challenges.
- Recommend tailored BT and EE Business solutions through inbound enquiries and outbound campaigns.
- Retain customers, protect existing contracts and reduce customer churn through conversations focused on value.
- Identify opportunities to win new customers, upsell relevant products and grow existing accounts.
- Meet defined revenue, product volume and quality targets, spotting opportunities to exceed them.
- Respond to enquiries efficiently and appropriately, following agreed processes, procedures and compliance requirements.
- Support key customer programmes and adapt to changing demand, contributing to wider transformation and efficiency goals.
- Make every interaction a positive experience that reflects BT’s reputation for trust, expertise and innovation.
What you’ll bring
- Existing sales experience and a focus on delivering results against targets.
- Strong communication and listening skills, with the ability to build genuine customer connections.
- Commercial judgement to identify opportunities and recommend solutions that meet customer needs.
- A customer-first approach, balancing sales results with quality, compliance and long-term relationships.
- Flexibility to support inbound or outbound activity as business needs change.
Make a difference with BT
Join a business that matters to the UK and help small and medium businesses move forward. Through the conversations you have and the solutions you recommend, you’ll strengthen long-term customer relationships and play a direct part in BT’s future. Ready to put your sales experience to work and help businesses grow? Apply for our Customer Growth Advisor role.
Business Sales Advisor - Customer Growth employer: EE
EE is an excellent employer for those seeking a dynamic and rewarding role as a Sales Advisor in Glasgow. With a vibrant team culture, competitive pay starting at £13,928.53, uncapped commission opportunities, and a strong focus on employee growth, you'll thrive in an environment that values your contributions. Enjoy fantastic benefits like 24/7 GP access, discounts on products, and flexible working arrangements that cater to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Business Sales Advisor - Customer Growth
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Business Sales Advisor - Customer Growth at EE, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including EE. Tailor your message to explain why you’re drawn to them and how you can contribute as a Business Sales Advisor - Customer Growth. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Business Sales Advisor - Customer Growth
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for EE:When writing your cover letter, make sure to tailor your message specifically for EE. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at EE
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show EE that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show EE that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with EE’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
