At a Glance
- Tasks: Drive sales and build relationships with SME customers through targeted outreach and excellent service.
- Company: Join a leading telecom company focused on innovation and customer satisfaction.
- Benefits: Flexible benefits, 24/7 online GP access, generous leave policies, and discounts on products.
- Other info: Opportunities for personal growth and a supportive team culture.
- Why this job: Make an impact in a dynamic sales environment while developing your career.
- Qualifications: Strong communication skills and previous experience in sales or customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a driven and customer-focused Sales Advisor to support the growth of our UK SME customer base. This role is responsible for delivering revenue, sales volume, and quality targets through a combination of new customer acquisition, upselling, and retention activities.
Sales opportunities will be generated through a mix of:
- Outbound dialler campaigns
- Inbound customer enquiries
- Targeted outbound campaigns aligned to business priorities
You will play a key role in providing a seamless customer experience by handling enquiries efficiently, professionally, and in line with defined processes and procedures.
What you will be doing
- Manage a defined portfolio of SME customers (0–49 employees), typically single-site businesses with straightforward product requirements
- Develop strong knowledge of BT & EE products and services (mobile, connectivity, IP voice) to support customer acquisition, upselling, and retention
- Deliver outbound sales activity to acquire new SME customers, including dialler campaigns and targeted outreach
- Handle end-to-end sales across multiple product areas, identifying cross-sell opportunities to meet customer needs
- Build and maintain long-term customer relationships, engaging key stakeholders and decision-makers through strong communication and influencing skills
- Apply BT sales methodologies and processes, including effective questioning and account mapping to grow and retain business
- Maintain accurate and up-to-date records in CRM and sales systems, ensuring data quality and GDPR compliance
- Identify and progress new business opportunities as well as growth within existing SME accounts
- Influence customer decision-makers to drive timely, commercially beneficial outcomes
- Thrive in a target-driven, customer-facing sales environment, achieving KPIs such as:
- Sales targets and revenue growth
- Customer contact activity
- Pipeline health and opportunity progression
- Share of wallet (SOV) growth
What skills you'll need to succeed
Essential
- Strong communication skills – confident in verbal and written communication, with the ability to listen, influence, and engage stakeholders effectively
- Proficient in using IT systems, CRM platforms, and digital tools (e.g. databases, email, Microsoft Teams / unified communications tools)
- Demonstrated customer service skills, with the ability to understand customer needs, set expectations, and deliver appropriate solutions
- Adaptable and eager to learn, open to feedback and able to follow structured processes and training guidance
- Previous experience in a sales, customer service, or contact centre environment
Desirable
- Proven track record of achieving or exceeding sales targets and KPIs, with a strong results-driven mindset
- Experience working in a target-driven sales environment, with the ability to prioritise workload to maximise performance
- Background in sales, telesales, or business development (advantageous but not essential)
- Self-motivated, ambitious, and driven to succeed, with a willingness to learn and develop in a sales career
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Locations
Sales Advisor in Bradley, Wolverhampton employer: EE
Join a dynamic team as a Sales Advisor where your contributions directly impact the growth of our UK SME customer base. We pride ourselves on fostering a supportive work culture that prioritises employee wellbeing and development, offering tailored benefits such as access to a private GP, generous parental leave, and a market-leading pension scheme. With opportunities for personal growth and a focus on achieving sales targets in a collaborative environment, this role is perfect for those looking to thrive in a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Bradley, Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research BT and EE products and services so you can chat confidently about them during your interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your sales pitch! Role-play common sales scenarios with a friend or in front of the mirror. This will help you refine your communication skills and prepare for those tricky questions about handling objections.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales Advisor in Bradley, Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your relevant experience in sales and customer service, and show us how you can contribute to our growth in the UK SME market.
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your verbal and written skills. We want to see how you can engage and influence stakeholders effectively right from the start!
Be Results-Driven:We love candidates who have a proven track record of achieving sales targets. Share specific examples of your past successes in sales or customer service to show us you're the ambitious and driven person we're looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT and EE products and services. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role and your ability to engage with customers effectively.
✨Practice Your Communication Skills
Since strong communication is key for a Sales Advisor, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family, focusing on how you can influence and engage stakeholders during your responses.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales experience and how you've achieved or exceeded targets in the past. Use specific examples to illustrate your results-driven mindset and adaptability in a target-driven environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
