At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Competitive salary, uncapped commission, flexible working, and generous family leave.
- Other info: Enjoy tailored training, volunteering days, and great discounts on products.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave providing all parents 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Bootle employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission potential and a wealth of benefits including 24/7 online GP access, generous family leave, and substantial discounts on products. Our vibrant work culture fosters personal growth and development, providing tailored training and flexible working arrangements to ensure you thrive in your role while making a meaningful impact in the community. Join our Lancaster Sales Team and experience a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Bootle
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you've put customers at the heart of your previous roles. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met targets or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a perfect fit for the Contact Centre Agent position at EE.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Bootle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Contact Centre Agent. Highlight any customer service experience and communication skills, as these are key to succeeding in this position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how your previous roles have prepared you for this fast-paced environment. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your work history, focus on specific achievements and results. Did you exceed sales targets or receive positive feedback from customers? We love to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Contact Centre Agent, strong communication is key. During the interview, practice clear and concise responses. Use examples from past experiences where you successfully resolved customer issues or built relationships, demonstrating your ability to connect with people.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to adapt quickly or handle difficult customers. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
✨Express Your Ambition and Drive
EE values energy and ambition, so don’t shy away from sharing your career aspirations. Talk about how this role fits into your long-term goals and how you plan to contribute to the team’s success. This shows you’re not just looking for a job, but a place to grow.
