At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Starting salary of £26,116, rising to £26,738, plus bonuses and discounts.
- Other info: Flexible working hours, tailored training, and a supportive team culture.
- Why this job: Make a genuine difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband.
- Support in carving your own career path.
- Season Ticket Travel Loan – Funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
Join our Lancaster Sales Team, and you’ll be speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here.
You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Operator in Bonnyrigg employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise your well-being and career growth. Our Lancaster Sales Team fosters a vibrant work culture where your contributions are recognised, and you have the opportunity to develop your skills through tailored training and flexible working arrangements. With generous family leave policies, access to healthcare, and community volunteering days, we ensure that our employees feel valued and supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Bonnyrigg
✨Tip Number 1
Get to know the company! Research EE and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at EE.
We think you need these skills to ace Call Centre Operator in Bonnyrigg
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Centre Operator role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since this role is all about connecting with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any previous roles where you’ve excelled in customer interactions.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your passion for helping others and how you can contribute to our team culture at EE.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers.
✨Demonstrate Adaptability
In a fast-paced environment like a call centre, adaptability is crucial. Think of instances where you had to adjust quickly to changes or unexpected challenges. Share these examples during your interview to highlight your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
