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- Tasks: Engage with customers, understand their needs, and match them with the perfect EE products.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20800 - 21480 £ per year.
Part time: Permanent - 20 Hours per week
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday: 16:30-21:00
- Tuesday: 16:30-21:00
- Wednesday: 16:30-21:00
- Thursday: OFF
- Friday: OFF
- Saturday: 09:45-18:00
- Sunday: OFF
What’s in it for you:
- Competitive Salary: Starting at £26,116 pro-rata, rising to £26,738 pro-rata after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Agent - Uncapped Commission in Bolton employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Uncapped Commission in Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you've handled customer interactions in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you're on the phone with customers, it's all about building relationships. Bring that same energy to your interview. Be yourself, let your enthusiasm shine through, and don’t be afraid to share personal stories that highlight your skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your interest in the role right from the start. Plus, it’s super easy to navigate!
We think you need these skills to ace Call Centre Agent - Uncapped Commission in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous customer service experience and showcase your communication skills – we want to see how you can put customers at the heart of what you do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Whether it’s meeting targets or receiving positive feedback from customers, we want to know how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at EE!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Agent involves. Familiarise yourself with the job description and think about how your previous experiences align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully communicated with customers in the past. This will demonstrate your ability to connect with clients and handle their needs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer situations. Think about times when you've resolved issues or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process.
✨Emphasise Your Team Spirit
This role requires collaboration with your team, so be ready to discuss how you work well with others. Share examples of how you've contributed to team success in previous roles. Highlighting your ability to celebrate wins and support colleagues will show that you're a great fit for their team-oriented culture.