At a Glance
- Tasks: Drive sales and build relationships with small business customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access and generous leave policies.
- Other info: Flexible work culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a target-driven environment while developing your sales skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success (Birmingham) employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Sales Advisors in Birmingham. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees feel valued and supported. Join us to thrive in a target-driven environment where your contributions directly impact the success of our SME customers, all while enjoying a flexible and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success (Birmingham)
✨Tip Number 1
Get to know the company inside out! Research BT and EE's products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and influence is key. Try role-playing scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Sales Advisor role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to dive into the world of sales.
We think you need these skills to ace Sales Advisor - Customer Success (Birmingham)
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about effective communication, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to influence and guide through your writing.
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant sales experience or customer service skills that demonstrate you can thrive in a target-driven environment.
Be Data Savvy:Mention any experience you have with IT systems or databases. We love candidates who are comfortable using technology, so if you've got the skills, flaunt them in your application!
Keep It Organised:Just like we keep our sales tools up to date, make sure your application is well-organised. Use bullet points for clarity and ensure your information flows logically. And remember, apply through our website for the best chance!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to the role. Familiarise yourself with how these products can meet the needs of SME customers.
✨Practice Your Communication Skills
As a Sales Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to get comfortable with guiding conversations and influencing decisions.
✨Showcase Your Customer Service Skills
Be prepared to discuss your approach to customer service. Think of examples where you've successfully met customer needs or resolved issues. Highlighting your ability to listen and adapt will show that you’re ready to thrive in a customer-facing environment.
✨Demonstrate Your Target-Driven Mindset
Since this role is all about achieving targets, come equipped with examples of how you've met or exceeded goals in previous roles. Share specific metrics or outcomes to illustrate your motivation and ability to focus on results.
