At a Glance
- Tasks: Drive sales by acquiring, retaining, and upselling to UK SME customers through calls.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access and generous leave policies.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make an impact in a target-driven environment while building relationships with customers.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT's products and services to be able to effectively retain, acquire and upsell customers and ensure that the customers' needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in the 10-100 customer segment.
- Typically sell BT & EE's standard products across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages - previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers' wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving/exceeding targets - motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave - 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme - 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales Advisor - Customer Success in Birmingham employer: EE
As a Sales Advisor in Customer Success at BT, you will thrive in a dynamic and supportive work environment that prioritises employee growth and wellbeing. With tailored benefits including access to a 24/7 online GP, generous parental leave, and a market-leading pension scheme, BT fosters a culture of inclusivity and personal development, making it an excellent employer for those looking to make a meaningful impact in the SME sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success in Birmingham
✨Tip Number 1
Get to know the company inside out! Research BT and EE's products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with answering customer queries and upselling. The more you practice, the more natural it will feel during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to make an impact.
We think you need these skills to ace Sales Advisor - Customer Success in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear, concise, and engaging. Use language that showcases your ability to listen and influence, just like you would in a customer conversation.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in sales and customer service. Mention specific achievements that demonstrate your ability to meet targets and build relationships with customers.
Be Data Savvy:Since the role involves using IT systems and databases, it’s a good idea to mention any relevant experience you have with these tools in your application. Show us how you can keep things organised and up-to-date, which is crucial for effective decision-making.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT's products and services. This will not only help you answer questions confidently but also demonstrate your commitment to the role. Familiarise yourself with how these products can meet the needs of SME customers.
✨Practice Your Communication Skills
As a Sales Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to get comfortable with guiding conversations and influencing decisions.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past experiences where you've successfully dealt with customer inquiries or resolved issues. Highlight how you set expectations and provided solutions, as this aligns perfectly with what the role requires.
✨Prepare for Target-Driven Questions
Since the role is target-driven, expect questions about how you've achieved or exceeded targets in previous roles. Think of concrete examples that showcase your motivation and ability to organise your workload effectively to maximise outcomes.
