At a Glance
- Tasks: Engage with SME customers to drive sales and build lasting relationships.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits, 24/7 online GP access, and generous parental leave.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make an impact in a dynamic sales environment while developing your skills.
- Qualifications: Strong communication skills and a passion for sales are essential.
The predicted salary is between 25000 - 30000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include customer contact activity, pipeline health and SOV/revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving/exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor (Birmingham) employer: EE
BT is an exceptional employer, offering a dynamic work environment in Birmingham where Sales Advisors can thrive. With a strong focus on employee growth and wellbeing, we provide tailored benefits including access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme. Our culture encourages adaptability and continuous learning, making it an ideal place for those looking to build meaningful relationships with customers while achieving their career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Birmingham)
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how you can help their SME customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to listen and influence effectively is key. Try role-playing scenarios with friends or family to sharpen those skills before the interview.
✨Tip Number 3
Show off your sales experience! Even if it’s not extensive, highlight any achievements or targets you've smashed in previous roles. We love seeing that drive and ambition, so don’t be shy about sharing your successes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks we offer, making it easier for you to tailor your approach.
We think you need these skills to ace Sales Advisor (Birmingham)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your experience in sales and customer service, and show us how you can meet the needs of our SME customers.
Show Off Your Communication Skills:Since this role is all about effective communication, give us examples of how you've influenced or guided customers in the past. Use clear and concise language in your application to demonstrate your skills.
Be Data Savvy:Mention any experience you have with IT systems and databases. We love candidates who are comfortable using technology, so let us know how you've used these tools to enhance your sales performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding customers.
✨Showcase Your Sales Experience
If you have previous sales experience, be ready to discuss specific examples where you achieved or exceeded targets. Highlighting your successes will show that you’re driven and motivated, which is exactly what they’re looking for.
✨Be Ready to Adapt
The role requires adaptability and a willingness to learn. Be prepared to discuss how you've successfully adapted to new methods or feedback in past roles. This will show that you can thrive in a target-driven environment and are open to growth.
