At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounted products.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make an impact in a target-driven environment while developing your sales skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT's products and services to be able to effectively acquire customers and ensure that the customers' needs are being appropriately met.
- Drive outbound calls to acquire new customers in the 0-49 customer segment.
- Typically sell BT & EE's standard products across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
- Essential
- Confident and effective communicator able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages; previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers' wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Desirable
- Track record of achieving/exceeding targets; motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalised maternity, paternity, and adoption leave: 18 weeks full pay and 8 weeks half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme: 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales Advisor - Acqusition in Birmingham employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in the Acquisition team. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees' wellbeing is a top priority. Join us in a target-driven environment where your contributions directly impact our success, and enjoy opportunities for personal and professional advancement in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Birmingham
✨Tip Number 1
Get to know the company inside out! Research BT and EE's products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and influence is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Sales Advisor - Acqusition in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your experience in sales and customer service, and show us how you can meet the needs of our SME customers.
Show Off Your Communication Skills:Since this role is all about effective communication, give us examples of how you've influenced or guided customers in the past. We want to see your ability to convey messages clearly, both in writing and verbally.
Be Data Savvy:Mention any experience you have with IT systems and databases. We love candidates who are comfortable using technology, so let us know how you've used these tools to enhance your sales efforts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT's products and services. This will not only help you answer questions confidently but also demonstrate your commitment to the role. Familiarise yourself with how these products can meet the needs of SME customers.
✨Practice Your Communication Skills
As a Sales Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to get comfortable with responding to enquiries and influencing decision-makers.
✨Showcase Your Sales Experience
Even if you don't have extensive sales experience, think about times when you've successfully influenced someone or achieved a target. Be ready to share specific examples that highlight your skills in a sales environment, as this will show your potential to thrive in a target-driven role.
✨Be Ready to Discuss Adaptability
In the interview, be prepared to talk about how you've adapted to new methods or feedback in previous roles. Highlighting your willingness to learn and flexibility will resonate well, especially since the role requires adapting to different customer needs and sales strategies.
