At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a tech leader focused on connecting people.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Other info: Enjoy career growth, volunteering days, and great discounts on products.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: May 2026 onwards
What's in it for you?
- Competitive Salary: Starting at £26,116.00 rising to £26,738 after 8 months in role, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle (Gosforth) Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Customer Service Representative - Uncapped Commission in Benton employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, comprehensive benefits including 24/7 access to a private GP, and generous family leave policies. Our vibrant work culture in Newcastle fosters collaboration and personal growth, providing ongoing training and development opportunities to help you thrive in your career. Join us and enjoy the flexibility to balance work and life while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission in Benton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of a Customer Service Representative.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can connect with customers, so be yourself and let your energy come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Uncapped Commission in Benton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and how you’ve made a difference for customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves speaking with customers over the phone, make sure your written application demonstrates your communication skills. Keep it clear, concise, and engaging – just like you would in a conversation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they aim to enhance customer experiences. This knowledge will help you demonstrate your genuine interest in the role and show that you’re aligned with their mission.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built relationships. Practise articulating these stories clearly and confidently, as this will highlight your suitability for the role.
✨Demonstrate Adaptability
In a fast-paced environment like EE, being adaptable is crucial. Think of instances where you had to adjust quickly to changes or unexpected challenges. Share these examples during your interview to illustrate your ability to thrive under pressure and meet targets.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and career development opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.
