At a Glance
- Tasks: Assist customers over the phone, addressing their needs and finding solutions.
- Company: Join a supportive team at EE with a flexible work culture.
- Benefits: Earn £12.82 per hour, plus bonuses and discounts on products.
- Other info: Enjoy flexibility, career growth, and community volunteering opportunities.
- Why this job: Make a difference in customers' lives while developing your career.
- Qualifications: Life experience and strong communication skills are key.
The predicted salary is between 10 - 15 € per hour.
This is a part time role, working 20, 25 or 30 hours weekly. The hours will range between 08:00am and 16:30pm and also include some weekend working.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82, plus incentives and bonuses.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Part Time Online Customer Service Assistant in Belfast employer: EE
EE is an exceptional employer that values flexibility and work-life balance, making it an ideal place for those seeking part-time opportunities in customer service. With a supportive team culture, competitive pay, and comprehensive benefits including discounts on products, healthcare access, and generous family leave, employees are empowered to thrive both personally and professionally. Join us in Belfast and take advantage of tailored training and career development opportunities while making a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Online Customer Service Assistant in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your experiences to what they’re looking for, showing that you’re not just another candidate.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling tricky situations during the actual interview.
✨Tip Number 3
Be ready to share your stories! Think about specific examples from your life that demonstrate your resilience and relationship-building skills. These personal anecdotes can really make you stand out in the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Part Time Online Customer Service Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Customer Service role. Highlight any life experiences that showcase your resilience and ability to handle challenging situations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how your past experiences have prepared you to support our customers effectively.
Showcase Your Flexibility:Since this role offers flexible hours, mention your availability clearly. Let us know how you can adapt to the varying shifts and weekend work, as this is key to fitting into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EE
✨Know Your Customer Service Skills
Before the interview, take some time to reflect on your past experiences in customer service. Think about specific situations where you demonstrated resilience or problem-solving skills. Be ready to share these examples, as they will show how your life experience translates into valuable skills for the role.
✨Familiarise Yourself with EE
Do a bit of research on EE and their values. Understanding their approach to customer service and their commitment to flexibility will help you align your answers with what they’re looking for. This shows that you’re genuinely interested in the company and the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team culture, and opportunities for growth. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer’s questions. Take a moment to think before you respond, and don’t hesitate to ask for clarification if needed. This will showcase your communication skills and ability to engage effectively with customers.
