At a Glance
- Tasks: Help customers navigate their accounts and find the best solutions over the phone.
- Company: Join EE's supportive and flexible Billing Team in Belfast.
- Benefits: Starting salary of £25,087, plus discounts, healthcare, and career development.
- Other info: Opportunities for volunteering and tailored training for career growth.
- Why this job: Make a real difference while enjoying flexibility and a great team culture.
- Qualifications: Life experience and strong communication skills are key.
The predicted salary is between 25087 - 25087 £ per year.
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 (£12.82 per hour), plus incentives and bonuses.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
What are you waiting for?
Client Training Administrator in Belfast employer: EE
EE is an exceptional employer that values the unique life experiences and skills of its employees, particularly in the Client Training Administrator role based in Belfast. With a strong emphasis on flexibility, competitive salaries, and comprehensive benefits including generous family leave and access to healthcare, EE fosters a supportive work culture that prioritises employee growth and community involvement. Join us to be part of a dynamic team where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Client Training Administrator in Belfast
✨Tip Number 1
Get to know the company! Research EE and their values, so you can show how your life experiences align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves speaking with customers, try role-playing scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at EE.
We think you need these skills to ace Client Training Administrator in Belfast
Some tips for your application 🫡
Show Off Your Life Skills:When you're writing your application, don't be shy about sharing your life experiences. Whether it's raising a family or building strong relationships, these skills are super valuable in a customer service role. We want to see how your unique background can help you connect with our customers!
Tailor Your Application:Make sure to customise your application for the Client Training Administrator role. Highlight relevant experiences and skills that match the job description. We love seeing candidates who take the time to align their application with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects how you'll interact with our customers!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at EE
✨Showcase Your Life Skills
Make sure to highlight your life experiences that have equipped you with resilience and problem-solving skills. Think about specific situations where you've navigated challenges, whether in family life or previous jobs, and be ready to share those stories.
✨Understand the Role
Familiarise yourself with the responsibilities of a Client Training Administrator. Research EE's customer service approach and think about how your skills can contribute to their goals. This will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Practice responses that demonstrate your ability to listen, empathise, and find solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Consider asking about training opportunities or team dynamics.
