At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive team culture.
- Benefits: Competitive salary, uncapped commission, flexible hours, and extensive perks.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Use your people skills to make a real impact while earning great rewards.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 13928 - 14260 £ per year.
Shift Pattern - 20 hours Part Time Evenings
Location - Glasgow
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent - Uncapped Commission (Glasgow City) in Ayr employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for those seeking a rewarding career in sales. With a supportive culture, comprehensive training, and opportunities for personal growth, employees can thrive while enjoying benefits like uncapped commission, generous family leave, and access to healthcare. Join our vibrant team in Glasgow and take advantage of a role that not only values your skills but also empowers you to shape your future.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Glasgow City) in Ayr
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when chatting with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your conversation skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Be yourself! The job description mentions that they value life experience and relationship-building skills. So, don’t be afraid to share your own stories and experiences during the interview – it’ll make you more relatable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team, so don’t hesitate to hit that apply button!
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Glasgow City) in Ayr
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and experiences that make you a great fit for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention any relevant experience in sales or customer service, even if it’s from everyday life!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too.
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Be Ready for Role-Play
Expect some role-playing scenarios during the interview. Practice how you would handle different customer interactions, focusing on being friendly and helpful rather than pushy. This will demonstrate your ability to engage with customers effectively.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about training opportunities or how the team supports each other, which aligns with the supportive culture at EE.
