At a Glance
- Tasks: Support the Store Manager in daily operations and ensure top-notch customer service.
- Company: Join EE, the UK's leading mobile communications company with a vibrant workplace culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Flexible hours and opportunities for professional development in a fast-paced environment.
- Why this job: Be part of a dynamic team and help shape the future of mobile communications.
- Qualifications: Experience in retail or customer service, with strong people skills and a passion for tech.
The predicted salary is between 25000 - 31200 £ per year.
Company Description
EE, part of BT Group, is the largest and one of the most advanced mobile communications companies in the UK, providing mobile and fixed communication services to consumers. The company operates the UK’s biggest and fastest mobile network and was the first to launch superfast 4G, reaching millions of customers. With more than 550 retail stores nationwide and around 13,000 team members, EE focuses on creating an engaging and supportive workplace. Its 4G coverage already reaches the majority of the UK’s geography, with ambitious plans for further expansion. EE has consistently earned independent awards for network quality, coverage, and speed, reinforcing its reputation as a market leader.
Role Description
This is a full-time, on-site Assistant Manager role based in London. The Assistant Manager will support the Store Manager in day-to-day operations, including supervising team members, coordinating schedules, and ensuring excellent customer service on the shop floor. Responsibilities include:
- Monitoring sales performance
- Supporting staff training and coaching
- Helping to implement company initiatives and promotions
- Managing stock levels
- Maintaining store standards
- Resolving customer issues in a timely and professional manner
The Assistant Manager will collaborate with colleagues and leadership to meet targets, uphold brand standards, and create an inclusive, high-performing work environment.
Qualifications
- Demonstrated experience in retail, hospitality, or customer-facing environments, ideally in a supervisory or team lead role
- Strong customer service and relationship-building skills, with the ability to handle complex or escalated customer queries calmly and effectively
- Basic understanding of sales targets, KPIs, and performance metrics, with the ability to support a team in meeting and exceeding goals
- Effective people-management abilities, including coaching, feedback, and day-to-day team coordination
- Solid organizational and time-management skills, with attention to detail in store presentation and compliance with company procedures
- Clear and professional verbal and written communication skills, comfortable interacting with customers, colleagues, and management
- Comfort with technology, mobile devices, and digital tools, with an interest in staying up to date on new products and services
- Ability to work flexible hours, including weekends and holidays, in line with store trading patterns
- Previous experience in telecoms or consumer electronics retail is an advantage but not required
- Relevant education or training in business, retail management, or a related field is beneficial but not mandatory with strong experience
Assistant Manager employer: EE
EE, part of BT Group, is an exceptional employer that prioritises employee engagement and support within its vibrant London retail environment. With a commitment to professional development, team members benefit from comprehensive training and coaching opportunities, fostering a culture of growth and collaboration. The company’s reputation as a market leader in mobile communications, combined with its inclusive work atmosphere, makes it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like EE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like EE!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at EE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at EE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show EE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at EE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
