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For Companies At a Glance
- Tasks: Engage with customers, helping them with their bills and smartphone features.
- Company: Join EE, a leading mobile network known for its innovative approach and supportive culture.
- Benefits: Enjoy a competitive salary, discounts on products, healthcare options, and generous holiday leave.
- Why this job: Kickstart your career in a vibrant team that values diversity and personal growth.
- Qualifications: No specific experience needed; just bring your energy, talent, and ambition!
- Other info: Be part of a family-like environment where everyone is celebrated and included.
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
- A great starting salary of £20,280 plus incentives throughout the year
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
- Childcare vouchers
- Gym membership discounts
- Discounts off attractions for the family all year round
- The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprenticeship Customer Service Advsior employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Customer Service Advsior
✨Tip Number 1
Show your enthusiasm for learning and growth during any conversations you have with the team. EE values candidates who are eager to develop their skills, so express your desire to learn and progress within the company.
✨Tip Number 2
Familiarise yourself with EE's products and services before your interview. Being knowledgeable about what they offer will not only impress your interviewers but also help you demonstrate how you can assist customers effectively.
✨Tip Number 3
Emphasise your ability to work in a team and contribute to a positive environment. EE prides itself on its family-like culture, so showcasing your teamwork skills and how you can enhance that atmosphere will be beneficial.
✨Tip Number 4
Prepare to discuss how you handle customer interactions. Think of examples where you've provided excellent service or resolved issues, as this will align with EE's commitment to exceptional customer experiences.
We think you need these skills to ace Apprenticeship Customer Service Advsior
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and qualities they value, such as enthusiasm, charm, and a willingness to learn.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any customer service experience or relevant skills that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE and how you can contribute to their team. Be sure to express your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your personality shine through during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved a conflict. Be ready to discuss how you would handle various customer situations, as this is crucial for the role.
✨Research EE's Values
Familiarise yourself with EE's commitment to diversity and community. Understanding their ethos will help you align your answers with what they value in their employees.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and growth opportunities.