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- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network committed to diversity and personal growth.
- Benefits: Enjoy a starting salary of £21,620, online GP access, and huge discounts on EE & BT products.
- Why this job: This role offers career progression, training towards an NVQ, and a supportive family-like environment.
- Qualifications: No specific background required; just bring your energy, talent, and ambition.
- Other info: Start date is 6th October 2025; we celebrate diversity and welcome everyone.
The predicted salary is between 21620 - 21620 £ per year.
Where: EE PlymouthFull time: PermanentSalary: 21,620 per yearStart Date: 16th February 2026Start your future with EE Where your voice could be the start of something bigWhats in it for you:Agreatstarting salary of21,620 rising to 25,684 after completion of the apprenticeshipAn NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)Hugediscounts off your Mobile and Broadband packages, starting at 10 a monthHuge discounts off other tech such as Smart watches, speakers, tvs, gaming consoles and subscriptionsDiscount codes to give out to friends and familySupport to carve your own career path. Were passionate about helping our people grow the career they wantOnline GP: Access to a private GP 24/7 for you and your immediate familyWhat youll be doing:At EE, we believe every interaction should be a positive one. Youll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. Youll learn how to listen, solve problems, build relationships and deliver a great service.As part of your apprenticeship, youll complete a 15-month NVQ Level 2 in Customer Service. Well support you every step of the way including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.Why choose EE:You dont need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. Well give you all the training you need and were passionate about helping you kick start your career.At EE, youre part of something bigger. Youll make friends, learn new skills, and build confidence every day. Were proud to be inclusive and welcome people from all backgrounds because everyone belongs here.Ready to make your mark? Apply now and lets start building your future.
Apprentice Customer Service Advisor (Plymouth) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor (Plymouth)
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a casual conversation or during an interview, let your passion for helping others shine through. This will demonstrate that you align with EE's values of providing exceptional service.
✨Tip Number 2
Familiarise yourself with EE's products and services before applying. Understanding the basics of what they offer will not only help you in interviews but also show that you're proactive and genuinely interested in the role.
✨Tip Number 3
Network with current or former employees of EE if possible. They can provide valuable insights into the company culture and what it takes to succeed as an Apprentice Customer Service Advisor, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your personal experiences that highlight your ability to work in a team and handle customer queries. Sharing specific examples will help you stand out and show that you have the right mindset for this role.
We think you need these skills to ace Apprentice Customer Service Advisor (Plymouth)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight key responsibilities and required skills that resonate with your own experiences.
Tailor Your CV: Make sure your CV reflects your enthusiasm and relevant skills for customer service. Include any previous experience, even if it's informal, that demonstrates your ability to communicate effectively and work well with others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to join EE specifically and how you align with their values of diversity and community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Research EE and Its Values
Familiarise yourself with EE's mission, values, and recent achievements. This will show your genuine interest in the company and help you align your answers with their ethos.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This demonstrates your interest in the role and helps you understand more about the team and the company culture.