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For Companies At a Glance
- Tasks: Join our customer service team and support customers with exceptional service.
- Company: EE is a family-oriented company dedicated to customer satisfaction and employee growth.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and more perks.
- Why this job: This role offers career progression, a supportive culture, and the chance to make a difference.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Complete a Level 2 NVQ in Customer Service while you work.
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate:11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE Where your voice could be the start of something big…
Whats in it for you:
- Agreatstarting salary of21,620 rising to 25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Hugediscounts off your Mobile and Broadband packages, starting at 10 a month
- Huge discounts off other tech such as smart watches, speakers, tvs, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. Were passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
What youll be doing
At EE, we believe every interaction should be a positive one. Youll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. Youll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, youll complete a 15-month NVQ Level 2 in Customer Service. Well support you every step of the way including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE
You dont need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. Well give you all the training you need and were passionate about helping you kick start your career.
At EE, youre part of something bigger. Youll make friends, learn new skills, and build confidence every day. Were proud to be inclusive and welcome people from all backgrounds because everyone belongs here.
Ready to make your mark? Apply now and lets start building your future.
Apprentice Customer Service Advisor (Merthyr Tydfil) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor (Merthyr Tydfil)
✨Tip Number 1
Familiarise yourself with the EE brand and its values. Understanding what makes EE unique will help you connect with customers and demonstrate your passion for the company during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Role-playing common customer scenarios with friends or family can be a great way to prepare.
✨Tip Number 3
Show enthusiasm for learning. Since this role includes an apprenticeship, expressing your eagerness to develop new skills and grow within the company can set you apart from other candidates.
✨Tip Number 4
Network with current employees or alumni who have worked at EE. They can provide valuable insights into the company culture and the expectations of the role, which can help you tailor your approach.
We think you need these skills to ace Apprentice Customer Service Advisor (Merthyr Tydfil)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in an Apprentice Customer Service Advisor. Highlight your passion for customer service and how you can contribute to their team.
Tailor Your CV: Make sure your CV reflects relevant experience or skills related to customer service. Include any previous roles, volunteer work, or projects that demonstrate your ability to communicate effectively and provide excellent service.
Craft a Personal Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to join the EE family and how you align with their values of diversity and community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at EE
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working in customer service. Share any previous experiences where you provided excellent service or went the extra mile for a customer. This will demonstrate that you understand the importance of the role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture, especially their commitment to diversity and community. Be prepared to discuss how you can contribute to this environment and why it resonates with you.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training process for the apprenticeship or opportunities for career progression.
✨Demonstrate Your Team Spirit
Since the role emphasises being part of a family-like team, share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support others, which is crucial for a customer service advisor.