At a Glance
- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network committed to diversity and personal growth.
- Benefits: Enjoy a starting salary of £20,280, discounts on products, and support for your career path.
- Why this job: This role offers hands-on experience, training towards an NVQ, and a supportive family-like culture.
- Qualifications: No specific background needed, just bring your energy, talent, and ambition.
- Other info: Volunteering days and optional private healthcare are also included!
Where : EE Plymouth Full time : Permanent Salary : £20, 280 per year Hourly rate: £10.40 The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Wondering If You’re What We’re Looking For? We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. Wondering What’s In It For You? Being part of the EE family brings a huge number of benefits including the below: A great starting salary of £20,280 plus incentives throughout the year Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. The smaller bits like; free tea and coffee, and even a concierge What Are You Waiting For? If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started
Apprentice Customer Service Advisor (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor (Apply in minutes)
✨Tip Number 1
Show your enthusiasm! When you reach out or interact with us, let your passion for customer service shine through. We love candidates who are excited about helping others and eager to learn.
✨Tip Number 2
Familiarize yourself with EE's products and services. Knowing what we offer will not only help you in conversations but also demonstrate your commitment to understanding our brand.
✨Tip Number 3
Be ready to share examples of how you've provided excellent customer service in the past, even if it's from a different context. We value transferable skills and real-life experiences.
✨Tip Number 4
Emphasize your willingness to learn and grow. Our apprenticeship program is all about development, so showing that you're open to feedback and eager to improve will set you apart.
We think you need these skills to ace Apprentice Customer Service Advisor (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Apprentice Customer Service Advisor position. Highlight your enthusiasm for customer service and your willingness to learn in your application.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job description. Emphasize any previous customer service experience, even if it's informal, and showcase your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for the role and the company. Mention why you want to join EE specifically and how you can contribute to their customer service team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is friendly and professional, reflecting the values of EE.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company culture and growth opportunities. This demonstrates that you are serious about your career development at EE.
✨Embrace Diversity
EE celebrates diversity, so be open about your unique background and experiences. Show how you can contribute to a welcoming environment for all customers and team members.