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- Tasks: Engage with customers, providing exceptional service and support while learning on the job.
- Company: Join EE, a leading mobile network known for its innovative approach and supportive culture.
- Benefits: Enjoy a competitive salary, discounts, career support, and perks like travel loans and volunteering days.
- Why this job: Kickstart your career in a vibrant environment that values diversity and personal growth.
- Qualifications: No specific experience needed, just bring your energy, talent, and ambition!
- Other info: Start date is 8th September 2025; this is a permanent full-time role.
Job Description Where : EE Warrington Full time : Permanent Salary : £21,620 per year Hourly rate: £11.08 Start Date : 8th Sept 2025 The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Wondering If You’re What We’re Looking For? We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. Wondering What’s In It For You? Being part of the EE family brings a huge number of benefits including the below: A great starting salary of £21,620 plus incentives throughout the year Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. The smaller bits like; free tea and coffee, and even a concierge What Are You Waiting For? If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Show your enthusiasm! When you get the chance to speak with someone from EE, whether it's during an interview or an informal chat, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 2
Research EE's values and culture. Understanding what makes EE unique will help you align your answers with their ethos during any discussions. Be ready to discuss how you can contribute to their community-focused environment.
✨Tip Number 3
Network with current employees. If you know anyone working at EE, reach out to them for insights about the company culture and the role. This can give you a competitive edge and help you tailor your approach when applying.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company. Consider asking about the training opportunities available or how the team collaborates to provide excellent customer service.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight key skills and attributes they value, such as charm, enthusiasm, and a desire to learn.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any customer service experience or transferable skills that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to join EE specifically and how you can contribute to their team culture and customer service ethos.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
EE is looking for candidates who are bold and eager to learn. Make sure to express your enthusiasm for the role and the company during the interview. Share why you want to start a career in customer service and how you can contribute to their team.
✨Demonstrate Your People Skills
As an Apprentice Customer Service Advisor, you'll be interacting with customers regularly. Prepare examples of how you've successfully communicated or resolved issues in the past. This will showcase your ability to provide exceptional service, which is crucial for EE.
✨Embrace Diversity
EE values diversity and inclusion. Be prepared to discuss how you appreciate different perspectives and how you can contribute to a welcoming environment. This shows that you align with their ethos of treating everyone with respect and kindness.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the apprenticeship programme, training opportunities, or the company culture. This demonstrates your genuine interest in the role and helps you assess if EE is the right fit for you.
