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For Companies At a Glance
- Tasks: Join our customer service team and support customers with exceptional service.
- Company: EE is a family-oriented company dedicated to providing top-notch customer experiences.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and more perks!
- Why this job: This role offers growth opportunities and a chance to make a real impact in the community.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: Complete a Level 2 NVQ in Customer Service while you work.
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE – Where your voice could be the start of something big…
What’s in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We’re passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you’ll be doing
At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.
At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let’s start building your future.
Apprentice Customer Service Advisor employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at EE. They emphasise a family-like environment and personal service, so think about how you can demonstrate your alignment with these values during any interactions.
✨Tip Number 2
Prepare to discuss your customer service experiences, even if they are informal. Think of examples where you've helped someone or resolved an issue, as this will show your potential as a Customer Service Advisor.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to handle various situations confidently will impress during interviews and show that you're ready for the role.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. This can provide insights into the role and the company, plus it shows your genuine interest in becoming part of the EE family.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in an Apprentice Customer Service Advisor. Highlight your passion for customer service and how you can contribute to their team.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences related to customer service. Include any previous roles, volunteer work, or projects that demonstrate your ability to communicate effectively and provide excellent service.
Craft a Personal Statement: Write a personal statement that showcases your enthusiasm for the role and the company. Mention why you want to join the EE family and how you align with their values of community and diversity.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at EE
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for working in customer service. Share any previous experiences where you provided excellent service or went the extra mile for a customer. This will demonstrate that you understand the importance of the role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture. Highlight how you align with their commitment to diversity and community. Mentioning specific aspects of their ethos can show that you are a good fit for their team.
✨Prepare Questions to Ask
Think of insightful questions to ask during the interview. This could be about the training process, the Aspire programme, or opportunities for career progression. It shows your interest in the role and your desire to grow within the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer's questions and comments. Respond thoughtfully and engage in the conversation. This will demonstrate your communication skills and ability to connect with others, which is crucial in customer service.
